Refund policy

Last updated: November 1, 2026

This Refund Policy applies to purchases made at elvioraglow.com. ELVIORA GLOW is operated by Hamlo Industrial Holdings LLC, a Texas limited liability company. Contact: support@elvioraglow.com.

Contact us first

Before sending anything back, please email support@elvioraglow.com with your order number and the email address used at checkout. Our products ship from partner suppliers, so items returned without an approved return request may not be accepted or refunded. We will send you return instructions, including the return address.

Return window

You may request a return within 14 days of delivery.

Eligibility

To qualify, an item must be:
- Unused, unopened, and in its original condition and packaging.
- Accompanied by your order number / proof of purchase.

Non-returnable items (for hygiene and health and safety reasons), unless they arrive damaged, defective, or incorrect:
- Opened skincare, hair care, body care, lip and eye products, and nail polish.
- Used makeup brushes, sponges, applicators, and other personal-care tools.
- Sale and clearance items, which are final sale.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging

We will review it and offer a replacement or refund. You will not pay return shipping for our mistake, and in some cases we may not require you to send the item back.

Return shipping costs

For change-of-mind returns (not due to our error), the customer pays return shipping. We cover return shipping for damaged, defective, or incorrect items. Original shipping charges are non-refundable, except when the return is due to our error. We do not charge restocking fees.

Refunds

When we receive and inspect your return, we will email you to say whether it is approved. Approved refunds go back to your original payment method within 5–10 business days after approval. Your bank or card provider may take extra time to post the refund.

Exchanges

We do not offer exchanges. Please return the item for a refund and place a new order.

Cancellations

To change or cancel an order, email us as soon as possible. Once an order has entered processing or shipped, we cannot guarantee changes or cancellations.

Lost packages

If tracking shows "delivered" but you haven't received your package, contact us within 7 days of the delivery date and we will help you file a claim with the carrier.

Questions

Email support@elvioraglow.com.